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Jason Carthen Enterprises was founded by award-winning speaker, author and media personality Dr. Jason Carthen. Known as "The Leadership Linebacker™" Dr. Carthen is a former Professional Football Player with the New England Patriots.
It’s Carthen Connection Wednesday™ and Dr. Jason talks about a subject that is ripped straight from the headlines. Poor customer service and how leaders should act when confronted with difficult situations. At the end of the day leaders do not have the luxury of using boiler plate decisions and reactions to a very dynamic business environment.
Be sure to get Dr. Jason’s Official Mobile App: “Jason Carthen Enterprises” available oniTunes and the Google Play store! It’s packed with exclusive content to encourage you while helping you achieve your goals!
Be sure to listen to Dr. Jason each week on his hit Podcast: “Discover the Leader in You™ every Friday at JasonCarthen.com or on iHeart Radio for expert Leadership, Sales and Coaching advice.
3 Key Points:
The customer is not always right..
Leaders must move beyond status quo.
Do not make a customer lose dignity.
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About Dr. Jason
I am a former NFL Linebacker with the World Champion New England Patriots, a University Professor, an avid golfer and marathon competitor. I have started and led highly successful enterprises in both the corporate and non-profit sectors of business for over twenty years. I now coach, speak, consult, and write full-time about leadership, sales and motivation for individuals and organizations. I host a weekly Radio Show called Discover the Leader in You™ heard by over 500,000 people. I am the author of Destiny Focused Leadership™ and 52 Ways to tackle Leadership for Your Success!™. I've been featured on ABC, NBC, ESPN, and the Trinity Broadcasting Network. If I am not coaching, writing, speaking or researching, you will find me on a golf course with my beautiful wife!